Refund&Return Policy

Refund & Return Policy – Zunex.pk

At Zunex.pk, customer satisfaction is our top priority. We want you to shop with confidence, which is why we offer a clear and simple 14-day return policy.

Return Policy

If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to the following conditions:

  • The product must be unused, unworn, and in its original packaging

  • The product must be in the same condition as received

  • Proof of purchase (order number or invoice) is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Used or damaged products

  • Products damaged due to misuse

  • Items without original packaging

Refund Policy

Once we receive and inspect the returned product:

  • Approved refunds will be processed accordingly

  • For Cash on Delivery (COD) orders, refunds will be handled through a suitable method after confirmation

  • Shipping charges (if any) are non-refundable

Return Process

To start a return, please contact our customer support team with your order details:

📞 WhatsApp / Phone: +92 328 8892128
📧 Email: zunex.pkcustomercare@gmail.com

Our team will guide you through the return process step by step.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos. We will resolve the issue as quickly as possible.

Important Notes

  • Returns without prior contact may not be accepted

  • Zunex.pk reserves the right to refuse returns that do not meet the policy conditions

Need Help?

Our friendly customer support team is always here to help. Shop with confidence at Zunex.pk — your trust matters to us.